We take our quality control very seriously, but rarely there may be a manufacturing defect. In this case, we offer a 30-day product satisfaction guarantee and are happy to assist you with a free of cost replacement shipped to you at our expense! And, you do not have to send the original defective product back to us.
A proof of defect (photos or video, depending on the defect) is mandatory and will be requested by our team.You can get a refund for your defective item if requested within 30 days of receiving your product. Beyond 30 days we only offer an exchange or store credit equivalent to the value of your product.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we will either refund, resend or provide shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. There is a $14.95 fee for return shipping and handling.